Terms and conditions

1. Description of company and products

Snow Wave Music (FI29034335) is a manufacturer and reseller of music and music-related merchandise. This webshop offers offers physical records, CDs, tapes and music merchandise for sale.

All goods offered for sale on swmusic.fi come from our warehouse, which is located in the same address as the label headquarters.

Snow Wave Records
Härmälänsaarenkatu 13 A 12
33900 Tampere
Finland

2. Customer service

The customer service is available on Mon-Fri from 9:00 AM to 3:00 PM (+2 GMT) at orders [AT] snow-wave-records.com. Please allow 24 hours for reply, and 48 hours during sales campaigns.

3. Delivery policy and returns

Please allow 1-3 working days for shipping your order. We usually process incoming orders within 24 hours, but small delays due to large amount of orders to process can happen. During sales campaigns the processing time will be longer.

Order cancellation is possible if we haven’t shipped out your order yet. Please get in touch with our customer service should you wish to cancel.

In cases of misshipment or shipment of faulty items we will deliver the customer new copies as soon as possible. In these cases the customer is free to keep the faulty copies, no return is required. Returns of items in flawless condition are not accepted.

4. Delivery time and lost shipments

Please check the CART page for delivery time estimates and shipping information. We will replace all lost parcels, so please get in touch with us if your order does not arrive but please give it some time over the estimate first.

The customer is responsible for giving us the correct shipping address. If the parcel is lost in the mail due to an incomplete or incorrect address, we are not responsible.

5. Release dates

Release dates for vinyl are estimates. We do our utmost to deliver all orders in time, but from time to time manufacturing delays with vinyl are bound to happen.

6. Privacy policy

We will not share your contact details with third parties. All address information is stored on a secure server, and all payment information is encrypted and handled by payment gateways.

CLICK HERE for our entire, detailed privacy policy.

7. Refund policy

The customer is allowed to cancel the order and receive full refund if the order is not yet shipped. EU nationals have 14 days money back guarantee. Contact orders [AT] snow-wave-records.com for details.

 

8. Credit card payments

Credit card payments are handled by Checkout Oy (VAT ID FI 21966066). If your bill shows payment to Checkout Oy, you have used a credit card at our store.

If you want to cancel a payment or return a purchase, contact Snow Wave at orders [AT] snow-wave-records.com. Do not contact Checkout for customer returns, they only handle the payment transfers.

Available credit cards are Visa-, Visa Debit-, Visa Electron-, MasterCard-, Debit MasterCard and American Express. Payments use Verified by Visa -, MasterCard SecureCode - and American Express SafeKey -verification. Checkout shows as the payment receiver on your bill, and they transfer your payment to Snow Wave. Your card details are not saved on our system.